Privacy Policy

Information we collect

We only collect personal information that is reasonably necessary for our business. Depending on how you deal with us, this may include:

• Enquiries: your name, email address and the details you include in your message when you use our contact form.
• Job applications: your name, email address, CV and any other documents you choose to upload.
• Website usage: if you accept analytics cookies, information about how you use our site, such as pages visited, approximate location (city or region), device and browser type. This information does not identify you directly.
• Spam protection: our forms use Google reCAPTCHA, which collects device and interaction data to tell people and bots apart.

How we use your information

We use personal information to:

• respond to your enquiry and provide our services
• assess your application for employment, including checking eligibility requirements such as the ability to obtain a security clearance
• understand and improve how our website is used
• protect our website and forms from spam and abuse
• meet our legal and regulatory obligations

Cookies and analytics

We use Google Analytics to measure how our website is used. Analytics cookies are only set if you choose Accept on our cookie banner. If you choose Decline, analytics runs without cookies and does not store identifiers on your device.

You can change your choice at any time using the Cookie settings link in the footer, or by clearing cookies in your browser.

Who we share it with

We do not sell personal information. We share it only with service providers who help us run our website and business, and only for that purpose. These include our website host and form processor (Netlify), Google (Analytics and reCAPTCHA), and our email and document storage providers.

Some of these providers store data outside Australia, including in the United States. We take reasonable steps to ensure they handle personal information consistently with the APPs.

We may also disclose information where required or authorised by law.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep job applications only as long as needed to assess them and for any related legal obligations, then securely delete them.

Access and correction

You can ask to access or correct the personal information we hold about you. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity first.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Charterpoint Pty Ltd, 9/169 Newcastle St, Fyshwick ACT 2609. Phone (02) 6162 3474, or use our contact form.